Welcome to Martspot Ltd! These Terms and Conditions (“Terms”) govern your use of the website https://martspot.co.uk (“the Website”) and your purchase of products from Martspot Ltd. By accessing or using our Website and placing an order, you agree to be bound by these Terms. Please read them carefully.

1. Who We Are

Martspot Ltd is a company registered in England and Wales.

  • Company Name: Martspot Ltd
  • Website: https://martspot.co.uk
  • Registered Address: 71–75, Shelton Street, Covent Garden, London, England WC2H 9JQ, GB
  • Contact Email: support@martspot.co.uk
  • Contact Phone: +44 20 3995 5692
  • Customer Service Hours: Monday-Friday 9AM-5PM EST

2. Your Agreement to These Terms

These Terms form a legally binding agreement between you and Martspot Ltd. You confirm that you are at least 18 years old or are visiting the Website under the supervision of a parent or guardian. If you do not agree to these Terms, you must not use our Website or place any orders.

3. Products and Services

We sell tote bags and related accessories through our Website. We strive to display product images and descriptions as accurately as possible. However, colours and details may vary slightly depending on your device’s display settings. All products are subject to availability.

4. Pricing and Payment

  • Pricing: All prices displayed on our Website are in British Pounds (£) and include VAT where applicable. We reserve the right to change prices at any time without prior notice, but this will not affect orders already accepted.
  • Payment Methods: We accept payments via Google Pay and Stripe. Your payment information is processed securely by these third-party providers. We do not store your full payment details.
  • Order Acceptance: Your order is an offer to buy a product from us. Our acceptance of your order occurs when we send you an email confirming that your order has been dispatched. At this point, a contract is formed between you and Martspot Ltd.

5. Shipping and Delivery

  • Order Processing: We aim to process all orders within 1-2 business days.
  • Shipping Availability: We currently only ship within the United Kingdom (GB). We do not offer international shipping at this time.
  • Shipping Method & Cost: We offer Standard Shipping (3-7 business days) for free on all orders. There is no shipping cost, regardless of order value.
  • Delivery Times: Estimated delivery times are from the date of dispatch, not from the date of order. While we do our best to meet these estimates, they are not guaranteed and may be subject to delays outside our control.
  • Risk of Loss: The risk of loss or damage to products passes to you upon delivery.

6. Returns, Refunds, and Cancellations

  • Your Right to Cancel (Consumer Contracts Regulations 2013): As a consumer in the UK, you have a statutory right to cancel your order for any reason within 14 days from the day you receive your goods. This is known as the “cooling-off period.”
  • Martspot Ltd’s Return Policy: We offer an extended return window beyond your statutory rights. You can return any product within 30 days of receiving your order for a full refund.

Conditions for Returns:

  • Items must be unused, in their original condition, and in their original packaging.
  • Items must have all tags and labels attached.
  • Proof of purchase (order number) is required.

How to Return an Item:

  • Please contact our customer service team at support@martspot.co.uk within 30 days of receiving your order to initiate a return.
  • We will provide you with a prepaid return label and instructions on how to send your item back to us.
  • You are responsible for ensuring the item is securely packaged to prevent damage during transit.
  • Return Shipping Cost: Martspot Ltd will cover the cost of return shipping by providing a prepaid return label.
  • Restocking Fee: We do not charge any restocking fees for returns.
  • Refund Process: Once we receive and inspect your returned item, we will process your refund within 10 business days. The refund will be issued to your original payment method. Please note that it may take additional time for your bank or payment provider to process and post the refund to your account.
  • Damaged or Faulty Items (Consumer Rights Act 2015): If you receive a product that is damaged, faulty, or not as described, you have legal rights under the Consumer Rights Act 2015. Please contact us immediately, and we will arrange a replacement or full refund, including return shipping costs.

7. Website Use and Intellectual Property

  • Licence to Use: We grant you a limited, non-exclusive, non-transferable licence to access and make personal use of this Website.
  • Prohibited Uses: You must not use our Website for any unlawful purpose or in any way that causes, or may cause, damage to the Website or impairment of the availability or accessibility of the Website. This includes, but is not limited to, transmitting or distributing viruses, trojans, worms, or any other malicious software.
  • Intellectual Property: All content on this Website, including text, graphics, logos, images, audio clips, digital downloads, and data compilations, is the property of Martspot Ltd or its content suppliers and is protected by United Kingdom and international copyright laws.

8. Limitation of Liability

Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law. Subject to the foregoing, Martspot Ltd will not be liable for any indirect or consequential loss or damage arising under these Terms or in connection with our Website, however arising, including loss of profit.

9. Privacy Policy

Your privacy is very important to us. Please refer to our separate Privacy Policy [Link to Privacy Policy Page, if available, otherwise state ‘available on our website’] which explains how we collect, use, and protect your personal data in compliance with UK data protection laws (including the UK GDPR).

10. Changes to These Terms

We reserve the right to amend these Terms at any time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Website after any such changes constitutes your acceptance of the new Terms.

11. Governing Law and Jurisdiction

These Terms and your use of our Website shall be governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Us

If you have any questions about these Terms, your order, or anything else, please do not hesitate to contact us:

  • Email: support@martspot.co.uk
  • Phone: +44 20 3995 5692
  • Address: 71–75, Shelton Street, Covent Garden, London, England WC2H 9JQ, GB