Thank you for shopping with Martspot UK Ltd. We are committed to providing reliable and efficient shipping services to ensure your orders arrive safely and on time. Please read this Shipping Policy carefully to understand our shipping procedures, delivery timelines, and important information regarding your purchase.

Order Processing

All orders are processed after payment has been successfully received and verified. Orders are typically processed within 1–3 business days, excluding weekends and public holidays.

Once your order has been processed and shipped, you will receive a confirmation email containing your order details and tracking information, where available.

Please note that during peak shopping periods, holidays, promotional events, or unforeseen circumstances, processing times may be extended.

Shipping Destinations

Martspot UK Ltd currently ships to customers throughout the United Kingdom and selected international destinations.

Shipping availability may vary depending on the destination country, local regulations, and carrier restrictions. If we are unable to deliver to your location, you will be notified before your order is processed.

Estimated Delivery Times

Delivery times are estimates and begin after the order has been processed.

United Kingdom

  • Standard Shipping: 5–10 business days
  • Express Shipping: 3–7 business days (where available)

International Shipping

  • Standard International Shipping: 7–20 business days
  • Expedited International Shipping: 5–15 business days (where available)

Delivery times may vary based on destination, customs processing, weather conditions, carrier delays, and other factors beyond our control.

Shipping Costs

Shipping charges are calculated at checkout based on factors such as:

  • Delivery location
  • Package size and weight
  • Shipping method selected
  • Carrier rates

Any applicable shipping fees will be displayed before you complete your purchase.

From time to time, we may offer free shipping promotions. Eligibility requirements and terms will be clearly stated during promotional periods.

Order Tracking

Once your order has been shipped, you may receive tracking information via email.

Tracking updates are provided directly by the shipping carrier and may take 24–72 hours to become active after shipment.

Customers can use the provided tracking number to monitor delivery progress through the carrier’s website.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Martspot UK Ltd is not responsible for delays, losses, or additional costs resulting from:

  • Incorrect addresses
  • Incomplete addresses
  • Invalid contact information
  • Failure to collect packages

If you notice an error in your shipping information, please contact us immediately at support@martspot.co.uk.

While we will make reasonable efforts to update your information before shipment, changes cannot be guaranteed once an order has been processed.

Customs, Duties, and Taxes

For international orders, customs duties, import taxes, and other fees may be imposed by the destination country’s authorities.

These charges are the responsibility of the customer and are not included in product prices or shipping fees unless otherwise stated.

Martspot UK Ltd has no control over customs procedures or fees imposed by government agencies.

Customers are encouraged to check local import regulations before placing an order.

Delayed Deliveries

While we strive to meet estimated delivery times, delays may occasionally occur due to:

  • Severe weather conditions
  • Customs inspections
  • Carrier disruptions
  • Public holidays
  • High shipping volumes
  • Natural disasters
  • Transportation issues

Delivery estimates are not guaranteed and should be considered approximate.

Lost Packages

If your package appears lost in transit, please contact us as soon as possible.

We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.

Claims for lost packages may require additional verification and carrier investigation before replacement or refund options can be considered.

Damaged Shipments

If your order arrives damaged, please contact us within 48 hours of delivery.

To assist with the investigation, please provide:

  • Your order number
  • Photos of the damaged product
  • Photos of the packaging
  • A description of the damage

We will review the information and work toward a suitable resolution.

Undeliverable Packages

Packages returned to us as undeliverable due to incorrect address information, refusal of delivery, or failure to collect the package may be subject to:

  • Additional shipping charges
  • Restocking fees where applicable
  • Delayed refunds

Shipping fees are generally non-refundable for undeliverable shipments.

Multiple Shipments

In some cases, items from the same order may be shipped separately depending on:

  • Product availability
  • Warehouse locations
  • Package size restrictions

Customers will be notified if an order is fulfilled through multiple shipments.

Force Majeure

Martspot UK Ltd shall not be held responsible for shipping delays or delivery failures resulting from events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Fires
  • Government actions
  • Labor disputes
  • Transportation interruptions
  • Pandemics
  • Technical failures

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Martspot UK Ltd

Website: martspot.co.uk

Email: support@martspot.co.uk

Phone: +44 7490340167

Address: 71–75 Shelton Street, Covent Garden, London, England WC2H 9JQ, United Kingdom

Our customer support team will be happy to assist you with any shipping-related inquiries.