Return and Refund Policy

Thank you for shopping with Martspot UK Ltd. Customer satisfaction is important to us, and we strive to provide high-quality products and excellent service. If you are not completely satisfied with your purchase, please review our Return and Refund Policy below.

1. Company Information

Company Name: Martspot UK Ltd

Website: martspot.co.uk

Email: support@martspot.co.uk

Phone: +44 7490340167

Address: 71–75 Shelton Street, Covent Garden, London, England WC2H 9JQ, United Kingdom

By placing an order through our website, you agree to the terms outlined in this Return and Refund Policy.

2. Return Eligibility

We accept returns for eligible products within 30 days of the delivery date.

To qualify for a return, the item must:

• Be unused and in its original condition.
• Be returned in the original packaging.
• Include all accessories, manuals, tags, and components.
• Not show signs of misuse, damage, or alteration.
• Be accompanied by proof of purchase or order confirmation.

We reserve the right to refuse returns that do not meet these requirements.

3. Non-Returnable Items

Certain items cannot be returned, including but not limited to:

• Gift cards
• Clearance or final sale items
• Personalized or customized products
• Perishable goods
• Products damaged through customer misuse
• Items returned without original packaging where required

Additional non-returnable products may be identified on the product page at the time of purchase.

4. How to Request a Return

To initiate a return, please contact our customer support team before sending any item back.

Provide the following information:

• Full name
• Order number
• Email address used for purchase
• Reason for return
• Photos of the product (if damaged or defective)

Return requests should be sent to:

Email: support@martspot.co.uk

Our support team will review your request and provide return instructions if your return is approved.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please include:

• Your order number
• Description of the issue
• Clear photos showing the problem
• Photos of the packaging

After review, we may offer:

• A replacement product
• A refund
• Store credit
• Another appropriate resolution

6. Return Shipping Costs

Customers are generally responsible for return shipping costs unless:

• The item received is defective.
• The item was damaged during transit.
• An incorrect item was shipped by us.

We recommend using a trackable shipping service when returning products, as we cannot guarantee receipt of returned items without tracking.

7. Inspection of Returned Items

All returned products are inspected upon arrival.

Once inspection is completed, we will notify you regarding:

• Approval of your refund
• Partial refund eligibility
• Rejection of the return request

Approval depends on the item’s condition and compliance with this policy.

8. Refund Process

Once a refund is approved, the refund will be processed to the original payment method used for the purchase.

Refund processing times may vary depending on:

• Payment provider
• Bank processing times
• Credit card issuer policies

Most approved refunds are processed within 5–10 business days, though some financial institutions may require additional time.

9. Partial Refunds

In certain situations, partial refunds may be granted, including:

• Products returned with missing parts
• Items showing signs of use
• Products not in original condition
• Returns submitted outside the standard return period when approved as an exception

The amount of any partial refund will be determined after inspection.

10. Order Cancellations

Orders may be canceled before they have been processed or shipped.

If you wish to cancel an order, please contact us as soon as possible.

Once an order has entered the shipping process, cancellation may no longer be possible, and the order may instead be subject to our standard return procedures.

11. Late or Missing Refunds

If you have not received your refund after receiving confirmation from us:

1. Check your bank account.
2. Contact your credit card provider.
3. Contact your bank regarding pending transactions.

If you have completed these steps and still have not received your refund, please contact our support team for assistance.

12. Exchanges

We may offer exchanges for eligible products that are:

• Damaged
• Defective
• Incorrectly shipped

Exchange requests are subject to product availability.

To request an exchange, contact us at support@martspot.co.uk.

13. Refused or Unauthorized Returns

Returns sent without prior authorization may experience delays or may not be accepted.

Packages refused upon delivery or returned due to incorrect customer information may be subject to additional shipping charges and handling fees.

14. Consumer Rights

Nothing in this policy limits or excludes any consumer rights available under applicable laws in England and Wales or other relevant consumer protection regulations.

Customers retain all rights provided by applicable consumer legislation.

15. Changes to This Policy

Martspot UK Ltd reserves the right to modify this Return and Refund Policy at any time.

Any updates will be posted on this page with a revised effective date.

Continued use of our website following any updates constitutes acceptance of the revised policy.

16. Contact Us

If you have questions about returns, refunds, or exchanges, please contact us:

Martspot UK Ltd

Website: martspot.co.uk

Email: support@martspot.co.uk

Phone: +44 7490340167

Address: 71–75 Shelton Street, Covent Garden, London, England WC2H 9JQ, United Kingdom

Our customer support team is available to assist you with any return or refund inquiries and will make every effort to resolve concerns promptly and fairly.