This Privacy Policy explains how Martspot UK Ltd (“we”, “us”, “our”) collects, uses, stores, and shares your personal data when you visit martspot.co.uk, place an order, contact us, or otherwise interact with our website.
We aim to handle your personal data responsibly and in line with applicable UK data protection laws, including the UK GDPR and the Data Protection Act 2018.
1. Who We Are
Martspot UK Ltd
Website: martspot.co.uk
Email: support@martspot.co.uk
Phone: +44 7490340167
Registered office: 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Company number: 16929808
For the purposes of data protection law, Martspot UK Ltd is the data controller of the personal data described in this policy.
2. The Personal Data We Collect
We may collect the following categories of personal data:
a) Information you provide directly
- Name
- Billing address
- Shipping address
- Email address
- Phone number
- Order details
- Messages you send to us through email, contact forms, or customer support channels
b) Payment information
Payments are processed securely by third-party payment providers. We do not store your full payment card details on our website.
c) Information collected automatically
When you use our website, we may automatically collect certain technical and usage information, such as:
- IP address
- Browser type and version
- Device type
- Time zone and language settings
- Pages viewed and time spent on pages
- Referring website or source
- Cookie and similar technology data
3. How We Use Your Personal Data
We use your personal data to:
- process and fulfil your orders;
- take payment and provide order confirmations;
- arrange delivery and provide shipping updates;
- respond to enquiries and provide customer support;
- manage returns, refunds, and complaints;
- maintain website security and help prevent fraud;
- improve our website, products, and customer experience;
- send marketing communications where you have agreed to receive them;
- comply with legal, regulatory, tax, and accounting obligations.
4. Our Lawful Bases for Processing
Under UK data protection law, we rely on one or more of the following lawful bases:
- Contract – where processing is necessary to process your order, deliver your purchase, or provide related support.
- Legal obligation – where we must keep records or disclose information to comply with applicable law.
- Legitimate interests – where processing is reasonably necessary for fraud prevention, website security, service improvement, or business administration, provided your rights do not override those interests.
- Consent – where you have chosen to receive marketing emails or agreed to non-essential cookies.
5. Who We Share Your Data With
We may share personal data with trusted third parties where necessary to run our business and provide our services, including:
- payment service providers;
- website, hosting, and ecommerce platform providers;
- delivery and logistics providers;
- analytics and advertising service providers;
- professional advisers such as accountants, legal advisers, or insurers;
- regulators, law enforcement, courts, or public authorities where required by law.
We do not sell your personal data to third parties.
6. International Transfers
Some of our service providers may process personal data outside the United Kingdom. Where this happens, we take steps to ensure that personal data is protected using appropriate safeguards, such as adequacy regulations or approved contractual protections.
7. Cookies and Similar Technologies
We use cookies and similar technologies to operate our website, remember preferences, measure performance, and, where you consent, support analytics and marketing.
For more information, please see our Cookie Policy.
8. Data Retention
We keep personal data only for as long as reasonably necessary for the purposes described in this policy, including to meet legal, accounting, tax, fraud prevention, and reporting obligations.
Typical retention periods may include:
- Order and transaction records: up to 6 years where required for tax and accounting purposes;
- Customer service enquiries: for as long as reasonably necessary to manage the enquiry and related follow-up;
- Marketing records: until you unsubscribe or withdraw consent, plus a limited period to maintain suppression records where appropriate;
- Technical and analytics data: according to the settings of the relevant cookie or analytics tool.
9. Your Rights
Depending on the circumstances, you may have the right to:
- request access to your personal data;
- ask us to correct inaccurate or incomplete personal data;
- ask us to delete your personal data;
- ask us to restrict how we use your personal data;
- object to certain processing, including direct marketing;
- request transfer of your personal data where applicable;
- withdraw consent at any time where we rely on consent.
To exercise any of these rights, please contact us using the details below.
10. Marketing
If you opt in to receive marketing, we may send you updates about products, offers, or news. You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at support@martspot.co.uk.
11. Automated Decision-Making
We do not currently carry out automated decision-making that produces legal or similarly significant effects on you.
12. Security
We take reasonable technical and organisational measures to help protect your personal data against unauthorised access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure.
13. Complaints
If you have concerns about how we handle your personal data, please contact us first and we will try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office (ICO).
14. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
15. Contact Us
Martspot UK Ltd
Email: support@martspot.co.uk
Phone: +44 7490340167
Address: 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ